Jw Marriott Surabaya

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Jw Marriott Surabaya

Wi-Fi
Parking

On-site parking

Luggage storage
24-hour

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

A la carte restaurant

Coffee/Tea in lobby

Cafe

Snack bar

Coffee shop

Shuttle

Free city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Overview

Located in the center of Surabaya within a 15-minute walk of Joko Dolog Statue, Jw Marriott Surabaya is a 25-story hotel offering 407 designer rooms. The property opened in 1996 and features Chinese architecture.

The comfortable hotel is placed in a shopping area, a short walk from a mosque and monuments. The city center is 2 km away from the hotel.

Quick access to a stadium and restaurants is provided.

Pasar Turi Surabaya train station is a 15-minute walk from the property. Due to its location 15 km from Juanda airport, it will take about 20 minutes' drive to get there.

Rooms

This hotel comprises of corner king studio, city king studio and spacious one-bedroom suite that come with classic décor as well as free wireless internet, cable television, a mini-refrigerator, a dressing area and a private toilet. Staying at Jw Marriott Surabaya Hotel guests can enjoy the city. Room facilities also include an electric kettle, a dishwasher and an oven for self-catering.

Eat & Drink

The restaurant menu features French dishes. The café bar serves barbeque and sushi. Serving an array of dishes, Rawon Setan and Kopitiam Oey are 100 meters away.

A buffet breakfast is served at affordable prices. 

Services

There are limousine rental services on site.

Relax

Jw Marriott Surabaya Hotel pampers guests with a nightclub, an outdoor swimming pool and a tennis court. Guests can keep fit with a gym and a fitness center offered on the premises.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Number of floors:   25.  Number of rooms:   407.

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Facilities

General

  • Non-smoking rooms
  • Wi-Fi
  • On-site parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • Air conditioning in public areas
  • Luggage storage
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Executive/club floor
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Tennis court

Services

  • Paid airport shuttle
  • Free city shuttle
  • 24-hour room service
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Limousine service
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Snack bar
  • Bar/ Lounge area
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's pool

Leisure facilities

  • Outdoor swimming pool
  • Beach umbrellas
  • Night club
  • Entertainment
  • Garden area
  • BBQ facilities
  • Health club
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • City view
  • Pool view

Room facilities

  • In-room air conditioning
  • In-room safe
  • Paid mini-bar
  • Soundproofed rooms
  • Living room
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Separate tub and shower
  • Hair dryer
  • Bidet
  • Bathrobe
  • Slippers
  • Room toiletries

Self-catering

  • Kitchenette
  • Refrigerator
  • Electric kettle
  • Microwave
  • Cooker

Bedroom

  • Premium bedding

Media

  • Flat-screen TV
  • Internet television
  • Direct dial telephone
  • CD player
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 2 pm FREE
Check-out until 12 pm FREE

Children and extra beds

Children above
0 years or adults
Extra bed IDR 605000
Maximum capacity of cribs and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are not allowed.

How to reach hotel

hotel Jw Marriott Surabaya Surabaya location
Show big map »

Hotel Address:

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261

Get directions
City Center
  • Surabaya
    1.1 km
Airports
  • Juanda (SUB)
    12.5 km
  • Abdul Rahman Saleh (MLG)
    74.4 km
Train Stations
  • Pasar Turi Train Station Surabaya
    1.3 km
  • Gubeng Train Station
    2.0 km
Restaurants
  • Rawon Setan (Devil's Rawon) (cuisine: Indonesian)
    60 m
  • Kopitiam Oey (cuisine: Indonesian)
    60 m
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    25
  • Number of rooms:
    407

Hotel Awards

IndonesianHOTEL AWARDSRecommendedSurabayaJw Marriott Surabaya

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Indonesia

Use Badge

Rooms and availability

Deluxe Business Room
  • Max occupancy:

    2 persons

  • Check Prices
Jw Marriott Surabaya photos Exterior Hotel information
Standard Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Free internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Soundproofed windows
  • Telephone
  • Bathroom:Bathroom
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Sofa bed
  • Down/feather pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • Wake up service
  • DVD player
Room Description:

This twin/double room features a bathrobe, sofa and air conditioning. Guests enjoy: - Daily buffet breakfast for 2 persons at The Pavilion Restaurant - One-time, 60-minute traditional massages at Health Club - Free high-speed WiFi internet access - Scheduled shuttle bus to Tunjungan Plaza Mall

Studio
City view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Air conditioning
    • + More
  • General:Internet access
  • Safe
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Kitchen/Kitchenette
  • Fridge
  • Media:Satellite TV
  • 220 V AC
  • Computer hookup
Room Description:

STUDIO GUEST ROOM CITY VIEW. BED & BREAKFAST. Standard rate

Jw Marriott Surabaya photos Exterior Hotel information
City King Studio
Pool view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Wardrobe/closet
  • Carpeted floor
  • Soundproofed windows
  • Telephone
  • Bathroom:Bathroom
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Sofa
  • Down/feather pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kitchen/Kitchenette
  • Mini-refrigerator
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • Computer hookup
  • DVD player
Room Description:

Spacious room features city or pool views.

Corner King Studio
City view
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
  • Computer hookup
Room Description:

Studio Larger Guest room 1 King City view Corner room. BED & BREAKFAST. Dynamic product

Jw Marriott Surabaya photos Exterior JW Marriott Hotel Surabaya
One-Bedroom Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Super King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Carpeted floor
  • Soundproofed windows
  • Privilege access to executive lounge
  • Telephone
  • Bathroom:Bathroom
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Sofa
  • Down/feather pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Kitchen/Kitchenette
  • Fridge
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • Computer hookup
  • DVD player
  • CD player
Room Description:

SUITE ONE BEDROOM. BED & BREAKFAST. Standard rate

Jw Marriott Surabaya photos Exterior JW Marriott Hotel Surabaya
Two-Bedroom Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Super King-size bed and 2 Single beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Carpeted floor
  • Soundproofed windows
  • Connecting room
  • Privilege access to executive lounge
  • Telephone
  • Bathroom:Bathroom
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Sofa
  • Down/feather pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Kitchen/Kitchenette
  • Fridge
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • Computer hookup
  • DVD player
  • CD player
Room Description:

SUITE TWO BEDROOMS. BED & BREAKFAST. Standard rate

Jw Marriott Surabaya photos Room
Executive Deluxe Room
  • Room size:

    42 m²

  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Free internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Soundproofed windows
  • Privilege access to executive lounge
  • Telephone
  • Bathroom:Bathroom
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Sofa
  • Down/feather pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kitchen/Kitchenette
  • Mini-refrigerator
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • Computer hookup
  • DVD player
Room Description:

Deluxe|Executive Deluxe, Executive lounge access, Guest room, Breakfast For Two

Jw Marriott Surabaya photos Exterior Hotel information
Deluxe Room
City view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Air conditioning
    • + More
  • General:Internet access
  • Safe
  • Bathroom:Hair dryer
  • Dining:Kitchen/Kitchenette
  • Fridge
  • Media:Television
Room Description:

Double or Twin DELUXE CITY VIEW. BED & BREAKFAST. Standard rate

Jw Marriott Surabaya photos Exterior JW Marriott Hotel Surabaya
Spacious One-Bedroom Suite
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Free internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Carpeted floor
  • Soundproofed windows
  • Privilege access to executive lounge
  • Telephone
  • Bathroom:Bathroom
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Sofa
  • Down/feather pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • Wake up service
  • DVD player
  • CD player
Room Description:

Spacious suite is elegantly decorated and has a separate seating area. Executive Lounge benefits include: - free breakfast, evening cocktails and all-day refreshments - personalised check-in/out - free internet - free 2-hour usage of meeting rooms (subject to availability)

Jw Marriott Surabaya photos Exterior JW Marriott Hotel Surabaya
Spacious Two-Bedroom Suite
  • Max occupancy:

    4 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Free internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe/closet
  • Carpeted floor
  • Soundproofed windows
  • Connecting room
  • Privilege access to executive lounge
  • Telephone
  • Bathroom:Bathroom
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Sofa
  • Down/feather pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • Wake up service
  • DVD player
  • CD player
Room Description:

Spacious suite is elegantly decorated and has a separate seating area. Both bedrooms have en suite bathrooms. Executive Lounge benefits include: - free breakfast, evening cocktails and all-day refreshments - personalised check-in/out - free internet - free 2-hour usage of meeting rooms (subject to availability)

Jw Marriott Surabaya photos Exterior Hotel information
Premium Deluxe Room
City view
  • Room size:

    36 m²

  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds or 1 King-size bed, 2 Single beds or 1 Double bed, 1 Double bed or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Wardrobe/closet
  • Carpeted floor
  • Soundproofed windows
  • Connecting room
  • Telephone
  • Bathroom:Bathroom
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Sofa
  • Down/feather pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kitchen/Kitchenette
  • Mini-refrigerator
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • Computer hookup
  • DVD player
Room Description:

Deluxe|Deluxe Premium, Guest room, 1 King or 2 Double, City view, Advanced Purchase, Breakfast For Two

Jw Marriott Surabaya photos Exterior JW Marriott Hotel Surabaya
Premium Deluxe King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Double room

Jw Marriott Surabaya photos Exterior JW Marriott Hotel Surabaya
Executive Studio
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Free internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Soundproofed windows
  • Privilege access to executive lounge
  • Telephone
  • Bathroom:Bathroom
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Sofa
  • Down/feather pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kitchen/Kitchenette
  • Fridge
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • Computer hookup
  • DVD player
Room Description:

Spacious studio is elegantly decorated and has a seating area. Executive Lounge benefits include: - free breakfast, evening cocktails and all-day refreshments - personalised check-in/out - free internet - free 2-hour usage of meeting rooms (subject to availability)

Jw Marriott Surabaya Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Tourist attractions

  • Surabaya Zoo4.1 km

Popular areas

  • City Center1.0 km
  • Joko Dolog Statue1.0 km

Places of interest

  • Gereja Perawan Maria tak Berdosa400 m
  • BG Juntion500 m
  • Surabaya Plaza1.6 km
  • Heroes Monument1.6 km
  • Taman Remaja Surabaya1.9 km
  • Atom Market2.2 km
  • De Javasche Bank2.6 km
  • Airlangga University2.8 km
  • Bungkul Park3.5 km
  • Surabaya Town Square3.8 km
  • Darmo Trade Center4.7 km

Train stations

  • Pasar Turi Train Station Surabaya1.2 km
  • Gubeng Train Station1.9 km

Shopping areas

  • Tunjungan Mall600 m
  • Grand City Mall1.7 km
  • Hi-Tech Mall1.8 km
  • Central Point Mall3.4 km
  • Ciputra World Surabaya Mall4.0 km

Monuments and Landmarks

  • Sharp Bamboo Monument1.3 km
  • Cheng Hoo Mosque1.5 km
  • Submarine Monument1.6 km
  • Red Bridge Surabaya2.5 km
  • Ampel Mosque3.4 km

Museums

  • House of Sampoerna3.3 km
  • Mpu Tantular Museum3.8 km

Local attractions

  • Tugu Pahlawan1.5 km
    Jln. Pahlawan
  • Grand City Surabaya1.8 km
    Jl. Gubeng Pojok Dalam
  • Taman Hiburan Rakyat (THR)1.9 km
    Jl. Kusuma Bangsa no. 112-114
  • Jalan Pahlawan1.6 km
    Jln. Pahlawan
  • Monkasel (Submarine Monument)1.8 km
    Jl. Raya Gubeng

Near the hotel

  • Tunjungan Plaza780 m
    Jl. Basuki Rachmad no. 8-12
  • Balai Pemuda1.3 km
    Jl. Pemuda 15
  • Grahadi Building1.0 km
    Jalan Gubernur Suryo no 7
  • WTC Surabaya HANDPHONE CENTER1.5 km
    Jl. Pemuda 27-31

Restaurants nearby

  • Rawon Setan (Devil's Rawon)60 m

    Address: Jalan Embong Malang No. 78 I (In front of JW Marriott Hotel)

    59% likes this, based on 36 reviews
    Cuisine: Indonesian

  • Depot Mie Hong Kong270 m

    Address: Kedungdoro

    68% likes this, based on 12 reviews

  • Soto Cak Pardi430 m

    Address: JL.Embong Malang

  • Kopitiam Oey60 m

    Address: Jalan Embong Malang 78K

    Cuisine: Indonesian

  • Ayam Goreng President340 m

    Address: Jalan Tidar 22
    Phone: 031-531 5362

    68% likes this, based on 22 reviews
    Cuisine: Indonesian

Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    25
  • Number of rooms:
    407

Hotel Awards

IndonesianHOTEL AWARDSRecommendedSurabayaJw Marriott Surabaya

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Indonesia

Use Badge

Hotels nearby
Cities nearby
  • Mojokerto hotels - 44 km
  • Pasuruan hotels - 45 km
  • Trawas hotels - 45 km
  • Sedati hotels - 16 km
  • Pacitan hotels - 61 km
  • Sidoarjo hotels - 19 km
  • Batu (East Java) hotels - 67 km
  • Probolinggo hotels - 74 km
  • Lawang hotels - 63 km
  • Karanglo hotels - 74 km

Jw Marriott Surabaya Reviews

Guest reviews are submitted by our customers after their stay at Jw Marriott Surabaya

Average guest rating

8.4out of 10
Superb
Based on 17 reviews

Rating by category:

Value
6.0
Dining
8.0

Guest reviews

  • Single
    8.8

    Very nice staff - friendly, helpful, accomodating. Excellent buffet breakfast.

    Bathroom a little old - but still clean and functional

  • Single
    7.0

    Wi-fi free. Kind staff assistance.

  • Single
    7.8

    The location is Great near the Plaza Tunjungan which is the shopping district of Surabaya. The hotel itself is located 5 minutes from District Court of Surabaya. It made me easier to attend court hearing. Right in front of the hotel there is a small restaurant called "Rawon Setan", famous for its outstanding yet cheap beef soup.

    I did not like how they convert USD to IDR above their own given rates. I saw in the front desk that 1 USD = IDR 8950, but the receptionist made the conversion USD 1 = IDR 10,000 without consulting with me.

  • Single
    5.0

    Lovely linens, and the staff are friendly and attentive.

    The hotel is TIRED....hasn't been renovated recently or particularly well maintained. The wall paper in my room was peeling, the bathroom fixtures very tired and rusty. They also use an overpowering air "freshener" to mask the mustiness in the rooms, but gave me an instant headache. The place is outrageously overpriced for the quality.

  • Couple
    9.6

    The staff was incredibly warm and efficient . They found me at the very last minute a domestic flight at a very cheap price. A very warm reception ,Maybe better then thailand .

    The air conditioning in the room was too cold even if it turned off .

  • Couple
    7.8

    Food and location is very good

    Old smell of the room, and no free wifi. And even if we already pay at the business lounge, the Internet is soooo lame.

  • Family with children
    8.2

    We stayed for 2 nights at JW Marriott Surabaya. Check in process was very simple when we arrived at 11 am. The room was very clean and the air condition was very cool. The bathroom was suitable for us. My children liked the swimming pool but the water was too cold at that time. The breakfast was very delicious.

  • Family with children
    10.0

    Staff were like family to us. Extremely service oriented. Always smiling. Proactive. Facilities were well maintained and food was good.

  • Single
    8.8

    All facility is excelent and gorgeous, staff is well educated.

    Wairer of breakfirst always try to take out my dish immidiately when I finish each dish, and when I go to take extra rice and etc, waiter always take away all folk and spoon, this is not good manner for us. Other Indonesia hotels are also same.

  • Family with children
    8.2

    Size of room, location, service, facilities, speed of wifi in lounge

    No Wifi in the guestrooms, specially considering that nowadays the businesstraveler uses a smartphone or tabletpc instead of a notebook

  • Single
    6.2

    Good location and safety.

    Door rock system of my room did not work well, sometimes I could not open my room. And staffs of breakfirst always put away my dish when I left my table for taking another food. It is not good manners for us.

  • Single
    9.6

    Music lounge is very nice.

    Nothing !

How to reach hotel

hotel Jw Marriott Surabaya Surabaya location
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Hotel Address:

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261

Get directions
City Center
  • Surabaya
    1.1 km
Airports
  • Juanda (SUB)
    12.5 km
  • Abdul Rahman Saleh (MLG)
    74.4 km
Train Stations
  • Pasar Turi Train Station Surabaya
    1.3 km
  • Gubeng Train Station
    2.0 km
Restaurants
  • Rawon Setan (Devil's Rawon) (cuisine: Indonesian)
    60 m
  • Kopitiam Oey (cuisine: Indonesian)
    60 m
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    25
  • Number of rooms:
    407

Hotel Awards

IndonesianHOTEL AWARDSRecommendedSurabayaJw Marriott Surabaya

According to guest reviews, the hotel has been rated as
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